Question 1

Can we test ride a Beameo before buying?

Accepted Answer

Being an online brand this does present some limitations in test ride availability. However we are getting around this by committing to attending shows and events around the country with demo bikes for you to try. Please sign up for our newsletter for the latest event news as we confirm it. Also, if you have a local event that you think would work well for Beameo to attend, please let us know!

Question 2

Will the Beameo fit me?

Accepted Answer

Bike fit is personal to every individual as we are all built slightly differently. Not all people the same height will have the same length arms and legs for example. As an e-bike brand we try our best to manufacture bikes that are as adjustable as possible to allow for fine tuning the fit before your first ride (full guidance on this process will accompany the bike). Each bike in the Beameo range clearly states the height ranges for which it is suitable on its page here on the site. Please choose accordingly and then fine tune as above when the bike arrives with you.

Question 3

Where does Beameo come from?

Accepted Answer

Beameo is a family run, UK based company (London and Wales). Currently the e-bikes are manufactured by our parent company in Thailand but all Beameo quality assurance processes are managed here in the UK. We are currently looking at options to manufacture in the UK and plan to invest in this area as the company grows. Our warranty and customer service staff are directly employed by Beameo and are also UK based.

Question 4

Can we trust Beameo?

Accepted Answer

In short, yes you can. We are a very small team of UK based dedicated professionals who see customer service as paramount in all we do. The e-bikes we produce are designed to be reliable, efficient and fun to ride at a price you can afford. We back these up with excellent customer service and UK warranty provision so we are always here to help if you should need it.

Question 5

Do the bikes have a rider weight limit?

Accepted Answer

This is a commonly asked question as riders come in all shapes and sizes of course. All Beameo e-bikes have a weight limit of 120kg. As a guide but it must be remembered that the heavier you are and/or the way you ride and maintain the e-bike will directly affect how likely it is to break or wear quickly.

Question 6

Can we buy Beameo e-bikes from a bike shop?

Accepted Answer

At present our e-bikes are only available from us directly via this website. By doing this we can keep costs down and provide a direct route for you to speak to us, the bike manufacturer, should you need to ask any questions or need some help with your purchase. We do welcome local bike shops contacting us though and discussing them becoming a Beameo service partner. We are keen to work with local bike shops as we recognise the huge value they offer their local cycling communities.

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